How our system works?
We've been serving regulated industries since 2010.
Delivering Raw Materials and Natural Health Products to consumers and businesses of all sizes.
It's our commitment to serve customers with excellence day in and day out.
Aiming to prepare orders the same day is something we're built to do.
From our infrastructure, systems and processes. We don't take this lightly when we say: we're built for this!
It was important when we started out, and is now part of our core values.
Here's an overview of what to expect when placing an online order.
Note: Bulk orders and shipments on pallets may take a few business days to prepare.
Orders are received by 07:00 Eastern Time.
Orders are processed by 07:30 Eastern Time.
We may require additional information or correct a mistake.
By 09:00 Eastern Time, we start preparing orders.
By 12:00pm, we've inspected orders a second time.
The shipping link is emailed before 12:30.
By 16:00, carriers have picked up our orders.