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About us

Delivery and company information

We deliver chemicals, ingredients, and raw materials to the United States and Canada. Ingredient Depot is a Canadian corporation located in Quebec, Canada. 

Our customers

We serve entrepreneurs, small and medium-sized businesses, large corporations, fortune 500 companies, and procurement specialists from the private and public sectors.

Pick-ups

Our facility is a compliant distribution centre for chemicals, ingredients, and raw materials. We do not offer on-site pick-ups.

Speed and accuracy

Our infrastructure is built to serve customers and process orders with accuracy and speed.

 

Customer service

Serving our customers is our number priority. We do this by offering easy and professional communications.

  • The easiest way to reach friendly and professional customer support is at info@ingredientdepot.com.
  • To reach us via the website contact page, please click here.
  • To reach our compliance department, email us at compliance@ingredientdepot.com.
  • To request a document for a purchase you made, please click here.
  • For wholesale information, please email wholesale@ingredientdepot.com.
  • We also offer a Live Chat at the bottom right of the website.
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    Shipping orders

    We are subject to shipping carrier speed, but we do everything to deliver on time; handling orders promptly—saving you time and allowing to maintain critical operations under budget. Our team is proud to deliver raw materials with cost-effective shipping solutions. We are trained and certified to handle and ship chemicals categorized as dangerous goods.

    Inventory management

    Our online website allows online purchases with a live real-time inventory management system. We do not list products if they are not ready to ship. Some products may require our compliance team to enable your account set-up.

    Request documentation

    All products listed on our website contain a picture with the generic certificate of analysis. To view, please select the image, and it will enlarge for your consideration. When customers require a certificate of analysis, please submit your request by including your order number and the person's name we will message. Please note that it can take 24 to 72 business hours to issue a certificate of analysis. Please verify all your email folders for the issuance of the document(s).

    Disclaimer statement

    Compliance is part of every day life when interacting with chemicals, ingredients and raw materials. Review our comprehensive disclaimer statement by clicking here.

    Invoice and packing slip

    We include a paper copy with every order. For an electronic (PDF) copy, please message us your order number.

     

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