About us
Like many of us, launching a business starts with humble beginnings.
Our journey began in 2009 distributing chemicals, ingredients, and raw materials. Then in 2015, with Art Pharmaceutical Ltd., our sister company, we started distributing natural health products to consumers and businesses.
Starting out, we valued three principles:
- A simple and clear website
- Make customer service a priority
- Fast order preparation and remittance of parcels to the shipping companies
Customer first policy
*NO SIGNUP, NO CREDIT CARD, NO FUNNEL*
This is our way to express appreciation to visitors and customers, by adding this principle to our company values.
Ingredient Depot
- Our first sale was in 2010.
- We're located in Beauharnois, Quebec, Canada.
- Our headquarters is a chemical, ingredient, and raw materials distribution center.
- We deliver quality chemicals, ingredients, and raw materials to Canada and the United States.
- Over the past decade, our founding principles and experiences have molded our know-how.
And these experiences are in use with every visitor and customer, making this a unique experience unavailable anywhere else.
Serving businesses of all sizes
- Aspiring business owners
- Entrepreneurs
- Small and medium-sized businesses
- Large corporations
- Fortune 500 companies
- Procurement specialists from the private and public sectors
Repackaging Products
Videos of how we repackage products.
Regulated Industries
- With over a decade's experience in two regulated industries, we understand what matters to you
- The founding principles have evolved and now encompass every aspect of our operations
- Our infrastructure and business processes prioritize accurate and rapid customer service
Resulting in our ability to quickly dispatch orders to shipping carriers day in and day out.
Serving businesses like consumers
- You won't find our products on Amazon.
- And we don't subcontract or hire companies to prepare or fulfill orders.
Providing businesses the same attention to detail as the consumers we serve.
Quality Customer Service
- Serving visitors and customers is our priority.
- When placing an order, customers receive an email with our customer service direct phone number.
- You can expect courteous and professional communications throughout the company.
And when we make a mistake, we fix it. Fast!
Processing orders
- We list products on our website when they are ready to ship.
- When a product is in limited supply, we add a notice.
- Some products may require our compliance team to enable your account setup.
Shipping orders
- While we depend on shipping carriers, we still aim to deliver on time by promptly processing orders.
- Our team is trained and certified to handle and ship dangerous goods (chemicals).
Our business specialist
- We're not just distributors. With 14 years of experience in the chemical and pharmaceutical industries, we're your partners in success.
Ingredient Depot
Free Shipping and Fast Order Preparation
New or returning customers, we're ready to fulfill your order!