Refund policy

• Our commitment is simple: quality products at competitive prices.
• Internal processes ensure accuracy and speed fulfilling orders.
• While our sales are final, we understand that errors happen.
• In such cases, we are here to assist and ensure customer satisfaction.

7 days for refunds, returns, or exchanges when:

• Incorrect products have been delivered.
• Products arrive damaged or broken.

Procedure

• Please inform us of the issue by sending an email to info@ingredientdepot.com.
• We will provide you with a unique code to mark on the inside of the box.
• We will also email you a free return shipping label.
• Once we receive the returned product(s), if an exchange is requested, we'll expedite and dispatch your replacement within one business day.

Refunds

We process your refund within one business day of returned parcel.

Please note, depending on your bank or credit card provider, it may take between 1 to 7 business days for the refunded amount to reflect in your statement. Such delays are industry-standard due to credit card payment processing for online purchases.