Customer Service

Serving Regulated Industries Since 2010

Speak live to a real person located in North America.

7 days a week, 7:00 AM–5:00 PM Eastern

✔ Live chat available during business hours

📞 1-800-463-0665💬 1-514-400-8000

We answer fast and are here to serve you.
If we don’t have the answer, we’ll find it and follow up.

Need pricing or help choosing the right product?
Speak directly with customer service for pricing, options, and quotes.

24/7 Email Form

We respond during business hours.

Document Request

Every order includes printed documents

A printed copy of the Invoice, Packing Slip, Certificate of Analysis (COA), and Safety Data Sheet (SDS/MSDS) is included with every delivery.

The “Print / Download Invoice” option is available in your order confirmation and shipping emails.

For a Certificate of Analysis (COA), please include the product name and order number.

For a Safety Document, please include the product name and order number.

For a digital copy of documents, please send us a note.

We respond during business hours.

Confirm Account & Payments

If you have questions or would like to confirm an account, please send us a note.

If payment was completed for an order and you would like to contact us, please include your order number.

We respond during business hours.

  • Customized Shipping Solutions

    Parcel Pickup at the Post Office or UPS center: 

    When these options are available in your area, we may suggest them.

    Customized Packaging: 

    Depending on your specific situation, we might recommend adding a customized and personalized note on the box for special handling instructions.

  • Provincial Sales Tax Exemption

    If you are an eligible business, making a purchase on behalf of a Government entity, or have a valid Certificate of Indian Status card (order shipped to a First Nation Reserve). Don't hesitate to contact our customer service; we'll work with you to set up your account as a tax-exempt one.

    • All purchases will automatically not be charged taxes when set up as a tax-exempt account.

  • Glass Bottles in the Cold

    Products displayed in amber or clear glass bottles require special attention in cold weather.

    If they're exposed to temperatures below 0°C (32°F) for extended periods, there's a risk they could break.

    Help us protect your order:

    ・Mention any cold weather concerns in the 'Special Instructions' box upon checkout.

    ・Or, directly inform our customer service.

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