Our customer service team is here to help.
Happy customers before anything else 😁 🎉 !
For online viewing of the COA, please scroll through the product pictures.
If you would like to receive a PDF copy of the COA, please contact our compliance team.
Within 1-2 business days, we will email a PDF copy.
When a COA is requested, our compliance team will issue the document with the lot number.
For external laboratory testing, please email us at compliance@ingredientdepot.com.
Please include your name, company, and product.
We will contact you to get a detailed understanding of the testing requirements.
Products in bottles, jars, jugs and pails are labelled and shipped as bulk chemicals, not for personal consumption.
Videos of how we repackage products.
Some of our products are available to industry-related companies (beverage, chemical manufacturing, cosmetic, food manufacturing, pharmaceutical, supplementation, analysis/research or industrial applications). These requirements are in place to protect the public, either because handling the material requires specialized equipment, prevents abuse, or is required to adhere to local or federal laws specific to the country of the shipping address.
Shipping is free to Canada and the United States.
When possible, we upgrade the shipping service free of charge.
We send the shipping tracking link(s) to the email provided to us.
The tracking link takes up to 1 business day to show movement.
Canada
UPS does not deliver to PO Boxes.
Shipping pallets, drums, and IBC tanks:
Free shipping for most Provinces.
An affordable surcharge may apply to a few Canadian provinces.
Our team will contact you and try and find a compromise.
United States
Delivered by the USPS United States Parcel Service.
Processing orders
We prepare orders Monday to Friday, 5 am to 5 pm Eastern time.
Most orders received before 7 am leave the same business day.
For pallet shipments, we contact customers to assess shipping setups.
We do not accept returns or exchanges unless the wrong products are shipped. All sales are final. Thank you for your understanding.
Wrong product(s) shipped
We offer a seven-day replacement guarantee if the wrong products are shipped or if the bottles are broken. Our facility, business processes and policies align with industry standards. We encourage our customers to select the right product(s) and provide accurate information to ensure a smooth transaction.
