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Ingredient Depot Price Guarantee, Fast Processing, Free Shipping, Customer Service Champions
Ingredient Depot Price Guarantee, Fast Processing, Free Shipping, Customer Service Champions

Disclaimer

 

BAGS, BOXES, DRUMS

Can I get a CofA with lot number for a sealed bag, box or drum?

When requested for your purchase, our compliance team will issue a CofA document that includes the lot number. Please send your CofA request by visiting the document request linkPlease include your compliance email address so our team can get back to you if needed.  

 

BOTTLES, JARS, JUGS, PAILS

How do we repackage products?

YouTube link

You are invited to view a few raw materials being repackaged.

Can I get a CofA with lot number?

When your compliance team needs a lot number on the CofA for a bottle, jar, jug or pail, our compliance team will add a legal statement indicating the product was repackaged but not recertified or retested.

Do we recertify or retest bottles, jars, jugs or pails?

We do not recertify or retest after repackaging. Products in bottles, jars, jugs and pails are labelled and shipped as bulk chemicals, not for personal consumption.

Certification and testing

External laboratory testing after repackaging bottles, jars, jugs and pails is available for a fee. Please contact us with your testing requirements; we will provide you with a quotation within 24-48 hours.  

 

 

INDUSTRY-RELATED

Industry-related

Some of our products are available to industry-related companies (beverage, chemical manufacturing, cosmetic, food manufacturing, pharmaceutical, supplementation, analysis/research or industrial applications).  

These requirements are in place to protect the public, either because handling the material requires specialized equipment, prevents abuse, or is required to adhere to local or federal laws specific to the country of the shipping address.

 

 

SHIPPING

Free ground shipping to Canada and the United States.

Please read our complete shipping policy.

Below are estimated shipping times based on carrier information.

Ingredient Depot or shipping carriers do not guarantee delivery times.

CANADA (TRACKING INCLUDED)
・Free Ground: 2 to 8 business days
・Express: 2 to 4 business days
・Priority: 2 to 4 business days
・UPS Express: 1 to 3 business days
・HazMat: 2 to 12 business days
・LTL Freight: 2 to 12 business days (no live tracking)

UNITED STATES (TRACKING INCLUDED)
・Free Ground: 4 to 10 business days
・Expedited: 4 to 10 business days
・Express: 3 to 7 business days

*INTERNATIONAL (TRACKING INCLUDED)
・Tracked Packet: 7 to 14 business days (31 countries)
・Xpresspost: 4 to 10 business days (70 countries)

*International shipments disclaimer:
Our shipping policy does not cover delays, losses, theft, and seizures.

Before the departure of the parcel, we email a copy of:

-the shipping label
-packing slip and invoice
-picture of the parcel with the label

HazMat & LTL Freight orders:
・ Pails or jugs on a pallet
・ Plastic or metal drums
・ Totes (IBC) totes
We may contact you to assess your shipping setup for LTL Freight orders.

Processing, preparation and shipping label(s): 1 to 2 business days

Our order processing and shipping times are quicker than average. Some shipments may experience unforeseen delays, more likely during peak times of the year.

Ingredient Depot and our shipping partners do not guarantee shipping times.

Express shipping options are not guaranteed overnight; they are simply the quickest option possible.

We appreciate your understanding and patience.

About shipping chemicals

Chemicals sold in drums, pallets or totes (IBC) storage tanks ship exclusively to Canadian customers. 

 

 

RETURNS

Please read our complete returns policy.

We offer customers located in Canada and the United States a seven-day replacement guarantee that applies only to the accuracy of our orders. We do not accept returns or exchanges unless the wrong products are shipped. Ingredient Depot sales are final. 

International orders:

Our refund policy does not cover delays, losses, theft, and seizures.

 

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