Ingredient Depot

7 days a week 7:00 AM - 5:00 PM

Customer Service

Live Chat - Email - Phone

Operating Hours (Eastern Time) 7 days a week 7:00 AM - 5:00 PM

Evenings & Holidays: We aim to respond within a few hours, but it may take until the next morning.

👉 Call👉 Email

👍 NO CUSTOMER IS WAITING DURING THE POSTAL STRIKE

We ship 📦 via UPS and PUROLATOR

→ As of Tuesday, September 30th at 4:30 PM (Eastern), we have reshipped free replacement orders or issued refunds for every customer affected by the postal strike. A few orders are still pending the customer’s decision, and any customer who receives their original parcel is welcome to keep it as a free gift.

Frequently Asked Questions

Order Preparation

PREPARING ORDERS FAST IS SOMETHING WE'RE BUILT TO DO

  • From our infrastructure, systems and processes.
  • It was important when we started out, and is now part of our core values.

WHAT TO EXPECT WHEN PLACING AN ORDER?

Note: Wholesale orders may take a few business days to prepare.

07:00AM ORDERS RECEIVED

Orders are received by 07:00 Eastern Time.

07:30AM PROCESSING ORDERS

Orders are processed by 07:30 Eastern Time.

08:30AM VERIFY

Orders are verified and are being prepared.

09:00AM ORDER PREPARATION

By 09:00 Eastern Time, we start preparing orders.

12:00PM QUALITY CONTROL

By 12:00pm, we've inspected orders a second time.

12:30PM SHIPPING LABEL(S)

The shipping link is emailed before 12:30.

16:00PM SHIPPED SAME DAY

By 16:00, carriers have picked up our orders.

Refund policy

  • Our commitment: quality products at competitive prices.
  • Internal processes ensure accuracy and speed when fulfilling orders.
  • While our sales are final, we understand that errors happen.
  • In such cases, we are here to assist and ensure customer satisfaction.

7 DAYS FOR REFUNDS, RETURNS, OR EXCHANGES WHEN:

  • Incorrect products have been delivered.
  • Products arrive damaged or broken. 

PROCEDURE

  • Please inform us of the issue by sending an email to info@ingredientdepot.com.
  • We will provide you with a unique code to mark on the inside of the box.
  • We will also email you a free return shipping label.
  • Once we receive the returned product(s), if an exchange is requested, we'll expedite and dispatch your replacement within one business day.

REFUNDS

We process your refund within one business day of returned parcel.

Please note, depending on your bank or credit card provider, it may take between 1 to 7 business days for the refunded amount to reflect in your statement. Such delays are industry-standard due to credit card payment processing for online purchases. 

24/7 Email form

Other departments

  • Customized Shipping Solutions

    Parcel Pickup at the Post Office or UPS center: 

    When these options are available in your area, we may suggest them.

    Customized Packaging: 

    Depending on your specific situation, we might recommend adding a customized and personalized note on the box for special handling instructions.

  • Provincial Sales Tax Exemption

    If you are an eligible business, making a purchase on behalf of a Government entity, or have a valid Certificate of Indian Status card (order shipped to a First Nation Reserve). Don't hesitate to contact our customer service; we'll work with you to set up your account as a tax-exempt one.

    • All purchases will automatically not be charged taxes when set up as a tax-exempt account.