24/7 Customer Service
Operating Hours (Eastern Time)
7 Days a Week Daily Support: Available via Live Chat, Email, and Phone from 7 am to 7 pm.
Evenings & Holidays: We aim to respond within a few hours, but it may take until the next morning.
Message us 24/7 using this form or by the live chat
Customized Shipping Solutions
Parcel Pickup at the Post Office or UPS center:
When these options are available in your area, we may suggest them.
Depending on your specific situation, we might recommend adding a customized and personalized note on the box for special handling instructions.
Provincial Sales Tax Exemption
If you are an eligible business, making a purchase on behalf of a Government entity, or have a valid Certificate of Indian Status card (order shipped to a First Nation Reserve). Don't hesitate to contact our customer service; we'll work with you to set up your account as a tax-exempt one.
- All purchases will automatically not be charged taxes when set up as a tax-exempt account.
Special Care for Glass Bottles in the Cold
Products displayed in amber or clear glass bottles require special attention in cold weather.
If they're exposed to temperatures below 0°C (32°F) for extended periods, there's a risk they could break.
Help us protect your order:
・Mention any cold weather concerns in the 'Special Instructions' box upon checkout.
・Or, directly inform our customer service.
Free Shipping and Fast Order Preparation
New or returning customers, we're ready to fulfill your order!