Our priority is serving customers with integrity, safety and transparency.
Making happy visitors and customers before money 😁 🎉 always!
For questions, contact us anytime.
Can I get a CofA with lot number for a sealed bag, box or drum?
When requested for your purchase, our compliance team will issue a CofA document that includes the lot number. Please send your CofA request by visiting the document request page. Please include your compliance email address so our team can get back to you if needed.
How do we repackage products?
You are invited to view a few raw materials being repackaged.
Can I get a CofA with lot number?
When your compliance team needs a lot number on the CofA for a bottle, jar, jug or pail. Our compliance team will add a statement indicating the product was repackaged but not recertified or retested.
Do we recertify or retest bottles, jars, jugs or pails?
We do not recertify or retest after repackaging. Products in bottles, jars, jugs and pails are labelled and shipped as bulk chemicals, not for personal consumption.
Certification and testing
External laboratory testing after repackaging bottles, jars, jugs and pails is available for a fee. Please contact us with your testing requirements; we will provide you with a quotation within 24-48 hours.
Some of our products are available to industry-related companies (beverage, chemical manufacturing, cosmetic, food manufacturing, pharmaceutical, supplementation, analysis/research or industrial applications). These requirements are in place to protect the public, either because handling the material requires specialized equipment, prevents abuse, or is required to adhere to local or federal laws specific to the country of the shipping address.
Please read our complete shipping policy.
Shipping is free of charge to Canada and the United States.
Below are estimated shipping times based on carrier information.
Ingredient Depot or shipping carriers do not guarantee delivery times.
When economically possible, we upgrade shipping service free of charge.
The shipping carrier could request a signature upon delivery.
Processing orders
Our daily cutoff time is 6 am Eastern time.
Most orders leave our facility on the very same day.
Our policy is to have orders leave our facility within 1 or 2 business days.
In rare cases, we may contact you due to a shipping carrier surcharge. We will work with you to find a compromise.
We may contact you to assess your shipping setup for LTL Freight orders.
Shipping to Canada
HAZMAT (Dangerous Goods) and LTL Freight
Shipping to the United States
About shipping times and Express
Some shipments may experience unforeseen delays, more likely during peak times of the year.
Express shipping options are not guaranteed overnight; they are the quickest possible option.
Confirmation emails
Customers receive a shipping tracking link to the email address provided when the order was placed.
It usually takes one business day to see the progress of the shipment.
Please read our complete returns policy.
We do not accept returns or exchanges unless the wrong products are shipped. All sales are final. Thank you for your understanding.
Wrong product(s) shipped
We offer a seven-day replacement guarantee for products shipped in error or broken bottles. Our facility, business processes and policies align with industry standards, and we encourage our customers to select the right product(s) and provide accurate information to ensure a smooth transaction.
